Responsible Play Policy

• Only adults play. Entry is for people 18 and over.
• Spending on the Paid Route is capped by default.
• Credit card spending is capped at £250 per calendar month, in line with the DCMS Code.
• You can lower your cap, take a break, or self-exclude any time.
• You can always enter for free — with the same chance of winning — through the Free Entry Route.
• We don't chase or pressure entrants. We don't send marketing designed to recover lapsed users or that exploits near-miss or loss-chasing behaviour.
• We signpost independent support when we can see someone needs it.

Entry is only for people 18 or over. We ask you to confirm your age when you sign up, when you enter through the Paid Route, and on every postal entry. Before we release any Prize, we verify Potential Winners' age and identity through a government-issued photo ID.

If we have reason to believe someone under 18 has created an Account or entered, we'll suspend the Account, void all entries, and refund any entry fees paid (there's nothing to refund for postal entries).

Every Account has a default cap of £100 per calendar month for Paid Route entries. You can lower it any time and it takes effect immediately. You can raise it up to a ceiling of £250 per calendar month by asking through your Account; an increase takes effect 24 hours after you ask, so you have time to reconsider.

Credit card spending is capped at £250 per calendar month per Account whatever higher personal cap you've set, in line with the DCMS Code.

Once you've hit your cap in a calendar month, you can't make further Paid Route entries until the next calendar month starts. The Free Entry Route stays available.

You can put your Account on a time-out for 24 hours, 7 days, 30 days or 90 days. During a time-out you can't make Paid Route entries but you can still log in to manage your Account, and the Free Entry Route stays open. Time-outs lift automatically at the end.

To set a time-out, sign in and go to Account → Responsible Play, or email responsibleplay@joincoveredclub.com.

Self-exclusion is a longer-term break. When you self-exclude, we close your Account and stop sending you marketing for the period you choose: 6 months, 12 months, or 5 years. Self-exclusion covers Paid Route entries; you can in principle still send a postal entry, but if we identify one as coming from a self-excluded person we'll void it without notification.

We'll take reasonable steps to stop you creating a new Account during the self-exclusion period. We hold the email address, name, date of birth and (where verified) identity document data associated with the self-excluded Account and use it to identify and block attempts to re-register on the same details. Because our self-exclusion is single-platform, we can't guarantee we'll detect every attempt using different details. Please tell us if you spot one.

We won't lift a self-exclusion before your chosen period ends. When it does, you can ask us to reopen the Account, subject to a 24-hour cooling-off before reopened access takes effect.

To self-exclude, email responsibleplay@joincoveredclub.com from the address on your Account.

We show a reality-check message when you've spent 80 per cent of your monthly cap, and another at 100 per cent.

We don't send marketing to anyone who's self-excluded, on a time-out, or hasn't opted in. We don't send marketing designed to recover lapsed users, and we don't use near-miss, last-chance or loss-chasing language.

In line with the DCMS Code, we use reasonable efforts to identify signs of potential harm — for example, repeated cap-raising, repeated chargebacks, rapid escalation of spend, or contact from a third party concerned about an entrant. Where we spot potential harm, we'll act reasonably and proportionately: contact the entrant, suggest a time-out, reduce the cap to the default, or in serious cases suspend the Account.

If you're worried about how much you're spending on prize competitions, gambling or other discretionary activity, these organisations provide free, confidential, independent help in the UK. We're not affiliated with any of them.

• GamCare — National Gambling Helpline: 0808 8020 133 (free, 24 hours). gamcare.org.uk.
• GambleAware — begambleaware.org.
• Gordon Moody — gordonmoody.org.uk.
• Citizens Advice — citizensadvice.org.uk; helpline 0800 144 8848 (England) or 0800 702 2020 (Wales).
• StepChange — stepchange.org; helpline 0800 138 1111.
• Samaritans — 116 123. samaritans.org.

If you're worried about someone else's play, the helplines above can advise. You can also write to us at responsibleplay@joincoveredclub.com. We can't share account information with anyone other than the account holder, but we can put the matter under review.

We review and may update this Policy from time to time. The current version is always on the site.

Covered Club Ltd

[Registered office address]

Email: responsibleplay@joincoveredclub.com